Trial period terms: Understanding return policies in Singapore (checklist)
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Frequently Asked Questions


The standard return policy duration varies among retailers in Singapore, but it typically ranges from 7 to 30 days. Always check the specific terms and conditions of the store you are purchasing from.
Generally, furniture must be returned in its original condition, unused, and with all original packaging and tags intact. Proof of purchase, such as a receipt or order confirmation, is also required.
Yes, items like mattresses, customized furniture, display pieces, and items sold during clearance sales are often non-returnable. Check the retailers policy for specific exclusions.
Contact the retailer immediately and provide photos or videos of the damage or defect. Most retailers will offer a repair, replacement, or refund for damaged or defective items.
Common reasons include exceeding the return timeframe, not having the original packaging, the item being damaged after purchase, or the item being a non-returnable type as per the retailers policy.